We do not accept returns on used products. Even if you only used it once and washed it out. No exceptions. We at greenlinewholesale.com sell only the highest quality glass pipes and accessories at the lowest prices on the market to ensure 100% customer satisfaction. In the unlikely event that you are not satisfied with your order, please email or call us within 7 days of the order delivery date and let us know. We will send you a return number, and you can send the product back to us. No returns will be accepted without a return number. We can either replace the item with one of your choice or issue a refund (see below).
greenlinewholesale.com only accepts returns on un-used products, and a return claim must be filed within five days of the delivery date. If the return is due to greenlinewholesale.com error (wrong product/piece missing/etc.), we will send you a prepaid shipping label, and you simply need to drop the package off at the post office. We are not able to accept returns, exchanges or offer full or partial refunds for products that have been used. Please inspect all items prior to use, once used they cannot be returned for any reason. If you decide to send an item back, please be sure to package it the same way it arrived to ensure that it does not break on the way back to us. We recommend all return shipments purchase insurance covering the full amount of the order. If you choose not to purchase insurance and your shipment is damaged, greenlinewholesale.com can not offer you a refund. Once the item has been inspected and approved for re-stocking, a full refund for the purchase price will be issued.
All returns due to buyer preference will be subject to a 20% restocking fee OR the option of store credit for the full amount of your purchase. Shipping and handling fees are non-refundable, and buyer is responsible for any return shipping fees incurred on preference based returns.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3-5 business days).